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Mecalux Shop - Frequently Asked Questions

What colours are available for the various shelving units?

Standard colours of our shelving units are blue and orange. If you need another colour, contact us and we'll inform you of any other possibilities.


Do you sell second hand products?

No, all our products are completely new, manufactured by Mecalux and then kept in stock.


Where is Mecalux UK located? Can I pick up my order?

If you wish to pick up your order and save on your shipping, let us know, we are located in Birmingham. A pick-up service is provided at our offices. If this is your preference select it when proceeding with your shipping order.


I need to purchase and design a big storage area; can Mecalux give me advice?

If you're not sure what is the best option for your storage needs, let us know, a Mecalux expert will study your case and will offer you our best quote to fit your requirements. To contact us, you can call us at 0121 333 6602 from Monday to Friday from 8:30a.m to 17:00p.m, send us an e-mail or fill in the Information request form with your query and we'll get back to you as soon as possible.


I bought a shelving unit a couple of years ago and now I would like to extend it. Is that possible?

Most of our shelving and racking structures have accessories such as extra levels and extensions. Check the reference of your purchase and look if there is an extension available. If you can't remember or can't find an extension on our site, contact us and we'll get you a solution.


Do you offer installation services for your storage shelves and products?

Installation instructions are available on our product page, where you order the product. Please feel free to contact our experienced customer service team for any additional assistance.


I cannot find a product I saw in the catalogue?

Try to find it by using our product search, at the header section of any page in the site. Look back at your catalogue, also available online, check the reference of the product you're looking for and do a search on it. If you still can't find the product, then do not hesitate to contact us.


The dimensions of the shelving/racking I'm looking for is not offered?

Do not hesitate to contact us, the products we sell on-line are standard manufactured Mecalux Products. Get in touch with us and we'll offer the best solution to meet your storage requirements.


How long does it take to receive an order?

For standard products you will receive your order in 48 hours. When materials are not available you will be contacted.


What are the different payment methods offered?

Mecalux Shop UK offers a payment system secured by Paypal allowing you to pay in several ways: -With the major credit cards (VISA, Mastercard, Discover, American Express or Maestro). - Or a Paypal Account.


Can I pay without having a Paypal account?

No Paypal account is needed to proceed with the payment. We offer several payment methods and Paypal is one of them. Please feel free to choose your most suitable method and if you have any doubts contact us directly.


Do you sell customised projects?

Products sold in our online shop are standard, if you require some kind of customisation, contact us and we'll study your needs to give you our best solution. We offer all kinds of storage solutions, visit www.mecalux.co.uk to get to know more.


When is your customer service available?

If you wish to contact us and speak to one of our experts, call us at 0121 333 6602 from Monday to Friday between 8:30a.m to 17:00p.m


Are deliveries to Northern Ireland, Republic of Ireland, Channel Islands, Shetlands, and non-mainland areas possible?

Yes. Delivery charges will be quoted on a case by case basis in order to keep the cost competitive for you. When you do an order and request delivery to these areas the platform will transform it into a quote request. We wil then contact you to give you our best shipping price. If you have any questions, do not hesitate to contact us.


What is the guarantee and returns policy?

We offer a 10-day money back guarantee. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns, Cancellations and Substitutions section (Terms and Conditions Page). The costs of return shipping will be paid by the customer, unless it is due to lack of conformity of the goods with the contract, in which case they will be at our expense.