Robert Overstreet's study shows the relationship between types of return policy modifications and degrees of customer satisfaction. The author says that retailers should communicate transparently and change their returns policies in a targeted way.
Big data in the supply chain can provide major benefits in product manufacturing, storage, transport and distribution. With big data tools, companies can implement analytics methods that foster informed decision-making in the supply chain.
Interview with Jesús García, Spare Parts Department Manager at the Motos Bordoy Group, a company in Spain's two-wheeler sector. García explains how digitisation has cut customer service times and provides a general overview of all stock.
Nils Boysen, Chair of Operations Management at Friedrich Schiller University Jena, talks about the advantages of logistics automation. Prof. Boysen explains how the consolidation of e-commerce has led to an increase in warehouse automation.
Professor Luca Urciuoli analyses the causes and potential risks of cyberattacks on companies' supply chains. Prof. Urciuoli also lays out several measures businesses can take to avoid the possible effects of cyberattacks on their supply chains.
Mecalux employs predictive analytics to help customers identify improvement opportunities in their warehouses and power their businesses. In warehousing, predictive analytics consists of applying a set of techniques and technologies such as artificial intelligence and machine learning.
Takumi Tagashira finds that investing in warehouse automation and media efforts increases sales. The author of the study and Associate Professor of Marketing at Hitotsubashi University in Japan believes these results to be relevant for e-commerce retailers.
Interview with Itamar Ferrari, Logistics Manager at Copacol, a Brazilian business specializing in food production and marketing. Ferrari explains how technology has boosted Copacol's warehouse productivity by 20%, in addition to ensuring accurate traceability of goods stored.
Interview with Mikel Jaureguizar, General Manager of Normagrup, a Spanish manufacturer of electrical equipment for companies in all industries. Jaureguizar explains how technology has transformed and optimised the supply chain of this leading company in the emergency lighting sector.
Interview with Rafael Salinas, Head of Operations for International Subsidiaries at Porcelanosa Group, a leading business in the ceramics sector. Salinas explains how automated storage systems and Easy WMS warehouse management software have streamlined the company's five logistics centres in Vila-real, Spain.
Beatriz Royo and Teresa de la Cruz of the MIT-affiliated Zaragoza Logistics Center analyse the future of last-mile logistics. The two authors explain how last-mile delivery is crucial for economic development and ensuring the efficient transport of goods.
Mecalux presents Best Practices in Warehousing 4.0, a digital programme with interviews, success stories and analyses of logistics trends. The programme features the participation of experts Yossi Sheffi and Joakim Kembro, as well as executives from international companies Würth Modyf, Copacol, and FIC.
René de Koster, a professor at Erasmus University Rotterdam (Netherlands), talks about the advantages of logistics automation. Professor de Koster speaks on the latest supply chain trends and on how robotics can help companies serve their customers effectively.
Yasel Costa, a Professor at the MIT-Zaragoza International Logistics Program, reflects on digital transformation in businesses. A new, human-centric industrial revolution will constitute a great opportunity for improvement for everyone.
According to Luca Urciuoli, adjunct professor of Supply Chain Management at the MIT-Zaragoza Program, companies with supply chain risk management strategies can gain a competitive advantage in the market. Outsourcing and globalisation can increase the vulnerability of supply chains to unexpected risks or disruptions.
Mecalux utilises a data analysis platform with machine learning algorithms to find the best solution for warehouses. Machine learning algorithms can predict behaviours, trends and machine performance.
Improving worker productictivity in a warehouse is no easy task, as multiple variables can influence performance. The solution for increasing operator productivity and improving logistics efficiency lies in implementing warehouse management software.
Joakim Kembro, Director of the MSc in Logistics and Supply Chain Management at Lund University (Sweden), talks about logistics automation. Professor Kembro discusses how automation has changed in recent years and what the future prospects are for the supply chain.
During Covid-19, Intersurgical, a global supplier of medical devices for respiratory support, experienced an increase in logistics activity. Group Supply Chain Manager Martynas Tamosiunas explains how Intersurgical relied on automation to tackle the pandemic.
Milos Milenkovic, Postdoctoral Research Fellow at the MIT-Zaragoza International Logistics Program, reflects on the Physical Internet in logistics. The Physical Internet could mean significant reductions in transport times and costs.
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